Q&A: Air Asia flights cancelled for tomorrow morning, we have connecting flights… What to do?!?
Question by perkie173: Air Asia flights cancelled for tomorrow morning, we have connecting flights… What to do?!?
Hi guys
Huge problem. Me and my husband are currently in Vietnam on a visa run holiday. We are due to fly back to Bangkok tomorrow morning at 7.45am and 30minutes ago I received a text message from AirAsia to say the flight has been cancelled, sorry for any inconvenience. Well its a fricking huge inconvenience as we have to re-enter Thailand before the 22nd May to receive the last 3 months on our non immigrant O Visas. They sent me a phone number to call but say there working hours are 8am to 9pm and we are supposed to be on the plane by then. I have looked online for similar stories as the AirAsia site says nothing that I can find to do with cancelled flights and it seems people have been forced into paying for a later flight on the same day at almost triple the price and not offered a refund or any credit for this flight. We are also meant to be flying back to Koh Samui (flight booked for 7.45pm tomorrow night) and so this flight is going to be wasted as well (The only other flight available tomorrow on their website does not get into BKK until 7.25pm). Please please can someone tell us what to do, we are sat in our hotel room in Saigon now completely panicking. Please help somebody please!
Best answer:
Answer by Katlady
If you are forced to pay extra, try to use American Express or a Visa from Capitol 1 or Citibank. They may help you recover this extortion fees. Since it is beyone your power, I would think it shouldn’t be a problem. Then again, I am in the States, we aren’t as uptight here about stuff like that. Good luck, hope all works out.
Know better? Leave your own answer in the comments!
Call the Air Asia and tell them what is going on. Maybe they can re-arrange you to fly somewhere else and still get you into Bangkok. However if the airport is closed, then you are out of luck. If the airline still cannot do anything, see if you can go to the Thai embassy or consulate for assistance.