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Air Asia AK0846 from Kuala Lumpur (KUL) to Siem Reap (REP)

Air Asia flight from Kuala Lumpur, Malaysia (KUL, LCCT Terminal) to Siem Reap, Cambodia (REP) on the Airbus A320 — May 19, 2008. The flight was an hour late to depart, and then just as we were about to take-off we returned to the gate for a further hour waiting onboard (total 2 hours). The captain or crew never kept us informed or apologised for the delay but you never seem to get as annoyed as you would if you weren’t on holiday! Air Asia is great!
Video Rating: 5 / 5

We booked our flight through Air Asia Online AK62 to Haikou on 14th November 2009. However on the departure day on 19th July 2010 at LCCT Terminal, we were very surprise to find out that there was no such flight listed on the information board. We have to go around and ask the Air Asia Staff, and they redirect us from one counter to the other counter. At last, we found the right counter to get the explanation. We have to queue around 10 – 15 minutes at their complain counter, before they attended to us. After listening to our problem, an officer sitting at the back of the counter trying to make several call to find out our queries. After he hang up, he told us that our flight have been reschedule to the next day and amended our flight schedule by using a ball point pen. Not only he amended the departing schedule to the next day but arriving schedule will be delay to the next day as well (It means that we have to stay an extra day in Haikou). When we start to pressure him for more explanation, then he called his superior to come over. As you can see in the video clip, they claim they have inform us through email 3 days ago. However, we check back through our email inbox, we received nothing from Air Asia for the last 3 months. Where is the proof of sending and the confirmation of receive of their email from us? Inform us only through email and do not care whether the passenger receive their information or not? Don’t they understand we will definitely give them a call if we …